Email

Gmail messages are missing

Solution

  • Check if the email was archived , deleted , or marked as spam
  • Check if the email was filtered
    (a) From a browser, open Gmail.(b) In the top right, click Settings Settings.

    (c) Click Settings.

    (d) At the top, click the Filters and Blocked Addresses tab.

    (e) Look for filters that include the words “Delete it” or “Skip Inbox.”

    (f) To the right, click Edit or Delete.

    (g) Click Update filter.

  • Check if your emails are being forwarding to another account
    (a) From a browser, open Gmail.(b) In the top right, click Settings Settings.

    (c) Click Settings.

    (d) At the top, click the Forwarding and POP/IMAP tab.

    (e) In the “Forwarding” section, check if you’ve selected Forward a copy of incoming mail. If you have, select Keep Gmail’s copy in the Inbox or Mark Gmail’s copy as read.

    (f) At the bottom of the page, click Save Changes

  • Check your settings if you read your Gmail with another email client (like: Apple Mail or Microsoft outlook, follow the steps below for the type of forwarding you’ve setup)
    (a) I use IMAP to read emails on email clients like Microsoft Outlook or Apple Mail: When you set up IMAP, you can choose whether the actions you take in your other mail client affect your emails in Gmail. For example, you can choose if deleting a email in Apple Mail also deletes it from Gmail. Make sure you’re using the recommended IMAP settings, and learn how actions sync in IMAP. Look for any settings that explain when emails are deleted.(b) I use a web app, extension, or add-on to read Gmail:Check your settings to make sure emails aren’t getting deleted or archived.

    1. Visit the Connected apps & sites page.
    2. In the “Apps connected to your account” section, click Manage apps
    3. If you find anything you don’t recognize, click the service and then Remove.

    (c) I use POP to read emails on email clients like Microsoft Outlook:

    1. When you set up POP, you can choose whether the actions you take in your other mail client affect your emails in Gmail. For example, you can choose if deleting a email in Microsoft Outlook also deletes it from Gmail.
    2. Visit the Forwarding and POP/IMAP settings page
    3. Check to make sure POP is enabled
    4. If you see “Delete Gmail’s copy,” or “Archive Gmail’s copy,” select Keep Gmail’s copy in the inbox
    5. At the bottom of the page, click Save Changes
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