This article briefs a list of troubleshooting FAQs that may be helpful when setting up or administering your TII Assignment Folder settings.
Issue: Students submissions are not being processed through TII after the due date. Special access restrictions are being used.
Solution, PART I: If the Assignment folder due date has passed, update the Assignment folder End Date to a future date
- Navigate to the desired Assignment >Click the action triangle to the right of the Assignment>Choose Edit Submission Folder>Click the Restrictions tab>Update theHas End Date field to a future date>Click Save and Close.
Solution, PART II: Check TII, More Options in Turnitin
- Click Assignment>Click the Turnitin tab>Click the More Options in Turnitin button
- Click Optional Settings>Go to Submission settings and verify that “Allow late submissions” is checked
- In the Similarity Reportdropdown menu confirm that “Generate reports immediately (students can resubmit until due date): After 3 resubmissions, reports generate after 24 hours” is chosen>Click Submit at the bottom of the window.
Issue: Students are reporting they are not able to see the GradeMark comments in the TII Document Viewer
Click the action triangle next to the Assignment>Click Edit Submission Folder>Click the Turnitin tab> Verify that Enable GradeMark® for this folder is checked